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Welcome to CHRONOVEX Online Shopping Store!

REFUND POLICY

Company Name: CHRONOVEX INDUSTRIES PVT LTD  
Website: [www.chronovex.in](http://www.chronovex.in)  
Email: contact@chronovex.in  
Phone:** 7699901990  

Last Updated: September 4, 2023

1. Returns and Refunds Policy

At CHRONOVEX INDUSTRIES PVT LTD, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our refund policy below.

2. Eligibility for Refunds

We accept refund requests for the following situations:

- Damaged or Defective Products: If you receive a product that is damaged during shipping or has a manufacturing defect, please contact us within 7 days of receiving the item.

- Incorrect Orders: In the event that you receive an order that is not what you originally placed, please contact us immediately.

3. Refund Process

To request a refund, please follow these steps:

- Contact us via email at contact@chronovex.in or call our customer service hotline at 7699901990 within the specified timeframes mentioned above.

- Provide your order number, a detailed explanation of the issue, and any supporting evidence, such as photographs.

- Our customer support team will review your request and, if eligible, provide you with instructions on how to return the item.

- Once we receive the returned item and verify the issue, we will process your refund.

4. Refund Methods

Refunds will be issued using the original payment method used during the purchase. It may take up to 10 business days for the refund to reflect in your account, depending on your payment provider's policies.

5. Return Shipping

For eligible returns and refunds, CHRONOVEX INDUSTRIES PVT LTD will provide a prepaid shipping label. You are responsible for securely packaging the item and sending it back to us.

6. Cancellation Policy

Orders can be canceled within 24 hours of purchase. If you wish to cancel your order, please contact us immediately at contact@chronovex.in or call our customer service hotline at 7699901990.

7. Contact Information

If you have any questions or concerns about our refund policy or the status of your refund, please reach out to us via:

- Email: contact@chronovex.in
- Phone: 7699901990

Our customer support team is available to assist you during our business hours, Monday through Friday, 9:00 AM to 5:00 PM (IST).

CHRONOVEX INDUSTRIES PVT LTD reserves the right to modify or update this refund policy at any time. Please check our website [www.chronovex.in](http://www.chronovex.in) for the most current policy.