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Welcome to CHRONOVEX Online Shopping Store!

Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Chronovex Industries Pvt Ltd - Shipping Methods FAQ

Q: What shipping methods are available at Chronovex Industries Pvt Ltd?

A: At Chronovex Industries Pvt Ltd, we offer several shipping methods to ensure that your orders are delivered to you conveniently and efficiently. Our available shipping methods are as follows:

1. Standard Shipping: This is our default shipping option, providing reliable delivery at a moderate pace. Orders are processed and dispatched within the standard processing time and delivered to your designated address.

2. Express Shipping: For those who need their products urgently, we offer express shipping services. This expedited option ensures quicker delivery compared to standard shipping, reducing the transit time significantly.

3. Bulk Shipping: If you are placing large orders or wholesale purchases, we provide bulk shipping options. This option is suitable for businesses, distributors, and resellers who require shipping of sizable quantities of products.

4. International Shipping: We cater to customers worldwide and offer international shipping services to deliver our products globally. Whether you are located within India or abroad, we strive to deliver your order to your doorstep promptly.

Q: How can I select my preferred shipping method during checkout?

A: During the checkout process on our website (www.chronovex.in), you will be presented with the available shipping methods for your location. Simply choose the shipping method that best suits your requirements from the provided options.

Q: What are the estimated delivery times for each shipping method?

A: The estimated delivery times for each shipping method may vary depending on your location and the shipping option you choose. Generally, standard shipping within India takes around 3-7 business days, while express shipping delivers within 1-3 business days. International shipping times will depend on the destination country and customs clearance, which can range from 5-15 business days.

Q: How can I track my order after it has been shipped?

A: Once your order has been dispatched, we will send you an email containing a tracking number and a link to track your shipment. You can use this information to monitor the status and location of your package in real-time.

Q: Does Chronovex Industries Pvt Ltd offer free shipping?

A: We occasionally run promotional offers that may include free shipping for specific products or order amounts. Please check our website or promotional emails for any ongoing free shipping offers.

Q: What should I do if there are issues with my shipment or delivery?

A: In the rare event of any issues with your shipment or delivery, please don't hesitate to reach out to our customer support team. You can contact us via email at support@chronovex.co.in or call us directly at +91 7699901990. Our dedicated support team will assist you in resolving any problems related to your order.

For any further assistance regarding shipping methods or any other inquiries, feel free to contact us, and we'll be delighted to help you. At Chronovex Industries Pvt Ltd, we prioritize customer satisfaction and aim to deliver our products with speed and reliability.

Note: The information provided above is subject to change without prior notice. For the most up-to-date shipping methods and policies, please visit our website or contact our customer support team.

Do You Ship Internationally?

Chronovex Industries Pvt Ltd - International Shipping FAQ

1. Do You Ship Internationally?
  - Yes, Chronovex Industries Pvt Ltd offers international shipping services for its products, including Air Curtains, Insect Killers, and PVC items.

2. Which Countries Do You Ship To?
  - Chronovex Industries provides international shipping to a wide range of countries across the globe. Please contact their customer support or check the website for the complete list of countries they serve.

3. How Can I Place an International Order?
  - To place an international order, you can visit Chronovex Industries' official website at www.chronovex.in and select the products you wish to purchase. Add the items to your cart and proceed to the checkout. During the checkout process, you will be asked to provide your shipping address and choose the preferred international shipping method.

4. What Payment Methods Are Accepted for International Orders?
  - Chronovex Industries accepts various payment methods for international orders. These typically include major credit cards like Visa, MasterCard, and American Express. Additionally, they may offer online payment options like PayPal or bank/wire transfers. Make sure to review the payment options available during the checkout process.

5. How Are International Shipping Costs Calculated?
  - The shipping costs for international orders depend on factors such as the destination country, the weight and dimensions of the products, and the chosen shipping method. During the checkout process, the system will calculate the shipping costs based on the provided shipping address and selected products.

6. What Are the Estimated Delivery Times for International Orders?
  - Delivery times for international orders may vary depending on the destination and the chosen shipping method. Chronovex Industries will provide an estimated delivery time during the checkout process. Keep in mind that customs procedures in the destination country can sometimes cause delays.

7. Will I Be Responsible for Customs Duties and Taxes?
  - Yes, customers are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country. These charges are not included in the product price or shipping fees and must be paid separately to the customs authorities.

8. How Can I Track My International Order?
  - Once your international order is shipped, Chronovex Industries will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package during transit. The tracking information will be sent to the email address provided during the checkout process.

9. What Should I Do If There Are Issues With My International Order?
  - In case of any issues with your international order, such as shipping delays, damages, or missing items, you can contact Chronovex Industries' customer support via email at support@chronovex.co.in or call them at +91 7699901990. Their support team will assist you in resolving the problem promptly.

10. Can I Return or Exchange International Orders?
  - Chronovex Industries' return and exchange policies for international orders may differ from domestic orders due to shipping complexities. It is recommended to review their specific international return and exchange policy on their website or get in touch with their customer support to understand the process and eligibility.

Please note that the information provided in this FAQ is subject to change, and it is advisable to visit Chronovex Industries' website or contact their support for the most up-to-date information regarding international shipping and related policies.

How Long Will It Take To Get My Package?

Chronovex Industries Pvt Ltd: Shipping and Delivery FAQ

1. How long will it take to receive my package from Chronovex Industries Pvt Ltd?
  Delivery times can vary depending on your location and the shipping method chosen. Typically, orders are processed and dispatched within 1-3 business days after payment confirmation.

2. What are the available shipping options?
  Chronovex Industries offers various shipping options to cater to different customer needs, including standard shipping, express shipping, and international shipping. The specific options available to you will be displayed during the checkout process on the website.

3. How can I track my package's delivery status?
  Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package. Simply visit the carrier's website and enter the tracking number to get real-time updates on the delivery progress.

4. Can I expedite my order for faster delivery?
  Yes, if you require expedited shipping, you can choose the express shipping option during checkout. Please note that additional charges may apply for expedited shipping, and the exact delivery time will be specified during the checkout process.

5. What is the estimated delivery time for standard shipping within India?
  For domestic orders within India, standard shipping typically takes 3-7 business days from the date of dispatch, depending on your location and proximity to our shipping centers.

6. How long does international shipping take?
  International shipping times vary based on the destination country and customs clearance processes. Usually, international deliveries take between 7-21 business days from the date of dispatch.

7. Are there any shipping restrictions or regions Chronovex does not deliver to?
  Chronovex Industries strives to serve customers worldwide; however, there might be certain regions or countries where shipping is not possible due to specific legal or logistical constraints. During the checkout process, the website will inform you if shipping to your location is unavailable.

8. What if my package is delayed or hasn't arrived yet?
  While we do our best to ensure timely deliveries, unforeseen circumstances or logistics issues may cause delays. If your package hasn't arrived within the expected timeframe, we recommend contacting our customer support team at support@chronovex.co.in or calling +91 7699901990 for assistance. We will investigate the matter and provide you with an update.

9. Does Chronovex offer free shipping?
  Chronovex Industries may offer free shipping promotions from time to time. To check if your order qualifies for free shipping, please refer to the specific offer details mentioned on the website or promotional materials.

10. Can I change my shipping address after placing the order?
  If you need to modify your shipping address after placing the order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, address changes may not always be possible if the order has already been dispatched.

For any further inquiries or assistance, feel free to visit our website at www.chronovex.in or contact our customer support team via email at support@chronovex.co.in or phone at +91 7699901990.

PAYMENT

What Payment Methods Are Accepted?

Chronovex Industries Pvt Ltd - Payment Methods Accepted FAQ

1. What payment methods does Chronovex Industries Pvt Ltd accept?
  Chronovex Industries Pvt Ltd accepts various payment methods to provide convenience to its customers. The accepted payment methods are:
  - Credit Cards: Visa, MasterCard, American Express, Discover, etc.
  - Debit Cards: Visa, MasterCard, Maestro, etc.
  - Net Banking: Online payments through major Indian banks.
  - UPI (Unified Payments Interface): Fast and secure payments through UPI apps.
  - Mobile Wallets: Paytm, Google Pay, PhonePe, etc.
  - Bank Transfers: Direct bank transfers through NEFT, RTGS, or IMPS.

2. Are international payments accepted?
  Yes, Chronovex Industries Pvt Ltd accepts international payments. Customers can use international credit cards or make bank transfers from their foreign bank accounts. Please note that additional charges may apply for international transactions, such as currency conversion fees or international transaction fees levied by banks.

3. Can I pay using Cash on Delivery (COD)?
  As a leading manufacturer and supplier, Chronovex Industries Pvt Ltd does not currently offer Cash on Delivery (COD) as a payment option. However, you can choose from various other secure payment methods available on the website.

4. How secure are online transactions on Chronovex's website?
  Chronovex Industries Pvt Ltd prioritizes the security of its customers' financial information. The website employs industry-standard encryption protocols (HTTPS) to protect data during online transactions. Additionally, all payment gateways used by Chronovex adhere to strict security standards to ensure safe and secure payment processing.

5. What currency are transactions processed in?
  Transactions on the Chronovex website are primarily processed in Indian Rupees (INR). For international payments, the amount will be converted to the respective currency according to the prevailing exchange rates.

6. Are there any hidden charges or processing fees?
  Chronovex Industries Pvt Ltd aims to maintain transparency with its customers. There are no hidden charges associated with the products or services. However, for certain payment methods like international transactions, additional charges such as currency conversion fees or international transaction fees may be applicable. The customers will be informed of any such charges before making the payment.

7. What should I do if my payment fails?
  If your payment fails during the checkout process, please double-check the provided payment details and try again. Ensure that you have sufficient funds in your account or that the provided card information is accurate. If the issue persists, you may contact Chronovex's customer support at:
  - Email: support@chronovex.co.in
  - Phone: +91 7699901990

8. Can I get a refund if I want to return a product?
  Chronovex Industries Pvt Ltd has a comprehensive return and refund policy. If you wish to return a product, you can initiate the process according to the company's return policy. Upon successful verification and approval, the refund will be processed using the original payment method used for the purchase.

For any other payment-related queries or concerns, feel free to reach out to Chronovex Industries Pvt Ltd's customer support team through the provided contact details.

Is Buying On-Line Safe?

Chronovex Industries Pvt Ltd - Online Safety FAQ

1. Is it safe to purchase products from Chronovex Industries Pvt Ltd online?
Absolutely! Chronovex Industries Pvt Ltd takes online safety seriously. We employ advanced security measures to ensure your online transactions are protected.

2. What security measures does Chronovex Industries Pvt Ltd have in place for online purchases?
Chronovex Industries Pvt Ltd uses industry-standard encryption protocols (such as SSL) to secure your personal and financial information during the checkout process. This ensures that your data is encrypted and cannot be intercepted by unauthorized parties.

3. How can I verify the authenticity of Chronovex Industries Pvt Ltd's website before making a purchase?
To verify the authenticity of Chronovex Industries Pvt Ltd's website, always ensure you are on the official website: www.chronovex.in. Look for the padlock symbol in the browser's address bar, which indicates a secure connection.

4. Are my payment details safe with Chronovex Industries Pvt Ltd?
Yes, your payment details are safe with us. Chronovex Industries Pvt Ltd does not store any payment information on its servers. All payment processing is handled by trusted and secure third-party payment gateways.

5. How can I contact Chronovex Industries Pvt Ltd's customer support regarding online safety concerns?
If you have any concerns about online safety or need assistance, you can reach out to our customer support team through the following channels:
- Email: support@chronovex.co.in
- Phone: +91 7699901990

6. Does Chronovex Industries Pvt Ltd offer any warranty or guarantee for online purchases?
Yes, Chronovex Industries Pvt Ltd offers warranties and guarantees on its products. You can find detailed information about product warranties on the respective product pages on our website.

7. Are there any tips for staying safe while shopping online?
Certainly! Here are some tips to ensure a safe online shopping experience:
- Avoid clicking on suspicious links or pop-ups.
- Keep your devices and antivirus software up to date.
- Use strong and unique passwords for online accounts.
- Double-check the website's URL before entering any personal information or making a purchase.
- Only shop on secure and reputable websites like www.chronovex.in.

8. What steps does Chronovex Industries Pvt Ltd take to protect customer privacy?
Chronovex Industries Pvt Ltd values customer privacy. We have a comprehensive privacy policy in place that outlines how we collect, use, and protect your personal information. You can review our privacy policy on our website.

9. Can I return a product purchased online if I am not satisfied with it?
Yes, Chronovex Industries Pvt Ltd has a return policy in place. If you are not satisfied with your purchase, you can initiate a return request within the specified time frame. Please refer to our return policy on the website for more details.

10. Is it safe to receive packages from Chronovex Industries Pvt Ltd during the COVID-19 pandemic?
Chronovex Industries Pvt Ltd follows all necessary safety protocols while packaging and shipping products. However, it's always a good practice to sanitize the package and wash your hands after handling it, especially during a pandemic.

If you have any additional questions or concerns regarding online safety or our products, feel free to reach out to us through our contact information provided above. We are committed to providing a safe and secure online shopping experience for all our valued customers.

ORDER & RETURNS

How do I place an Order?

ORDERS AND RETURNS - How do I place an Order? - Chronovex Industries Pvt Ltd

Q: What does Chronovex Industries Pvt Ltd manufacture and supply?
A: Chronovex Industries Pvt Ltd is a leading manufacturer and supplier of AIR CURTAIN, INSECT KILLER, and PVC products.

Q: How can I place an order for Chronovex Industries' products?
A: Placing an order with Chronovex Industries is a straightforward process. You have several options:

1. Online Ordering: Visit our official website at www.chronovex.in and browse through our product catalog. Select the items you wish to purchase and add them to your cart. Proceed to the checkout page, where you can review your order and make payment.

2. Email Order: Send an email to orders@chronovex.in with the list of products you want to order, along with their respective quantities. Our sales team will get in touch with you to confirm the order and process the payment.

3. Phone Order: Call our customer service hotline at +917699901990 and provide the details of your order to our representative. They will guide you through the ordering process and assist with any queries you may have.

Q: What information do I need to provide while placing an order?
A: When placing an order, make sure to provide the following information:

- Your full name and contact details (phone number, email, and shipping address).
- The product name, model number (if applicable), and quantity.
- Any specific customization or additional requirements for the products.
- Preferred payment method (credit/debit card, bank transfer, etc.).

Q: Are there any minimum order requirements?
A: Chronovex Industries does not have a minimum order quantity for most of its products. You can order as per your requirements.

Q: Does Chronovex Industries offer bulk order discounts?
A: Yes, we provide attractive discounts on bulk orders. If you plan to order a large quantity of products, please get in touch with our sales team via email or phone to discuss the details and avail the discounts.

Q: Can I cancel or modify my order after placing it?
A: If you wish to cancel or modify your order, please contact our customer service as soon as possible. Depending on the order status and the manufacturing process, we will do our best to accommodate your request.

Q: What is Chronovex Industries' return policy?
A: We take pride in the quality of our products and ensure they are thoroughly inspected before shipping. However, in case of any manufacturing defects or damages during transit, please inform us within 7 days of receiving the order. We will arrange for a return, replacement, or refund, as applicable, after verifying the issue.

Q: How do I initiate a return or claim warranty for a product?
A: If you need to return a product or claim warranty, please follow these steps:

1. Contact our customer service via phone or email and provide the order details, issue description, and relevant images (in case of damage).
2. Our customer service team will guide you through the return process and issue a Return Authorization (RA) number, if applicable.
3. Pack the product securely in its original packaging (if possible) and ship it back to our designated return address. The RA number should be clearly marked on the package.
4. Once we receive the returned item and verify the issue, we will initiate the replacement or refund process as per our return policy.

For any further assistance or inquiries, please feel free to reach out to our customer service team via email at support@chronovex.in or call us at +91 7699901990. We are dedicated to providing the best products and customer service experience. Thank you for choosing Chronovex Industries Pvt Ltd!

How Can I Cancel Or Change My Order?

ORDERS AND RETURNS: How Can I Cancel Or Change My Order? - FAQ

Q: How do I cancel my order with Chronovex Industries Pvt Ltd?
A: To cancel your order, please contact our customer support team as soon as possible. You can reach them via phone at [customer support number] or by email at [customer support email]. Provide your order number and details, and they will assist you in canceling your order.

Q: Can I change the items in my order after it has been placed?
A: Yes, you may be able to change the items in your order before it is processed for shipment. Please contact our customer support team immediately using the provided contact details. They will help you modify your order according to availability and any price differences.

Q: Is there a time limit for canceling or changing an order?
A: We recommend reaching out to our customer support team as soon as possible if you wish to cancel or change your order. Our team will do their best to accommodate your request, but it is subject to order processing and fulfillment status.

Q: What should I do if I receive damaged or defective items in my order?
A: We apologize for any inconvenience caused. If you receive damaged or defective items, please contact our customer support team within [number of days, e.g., 3 days] of receiving your order. Provide them with your order number, a description, and if possible, photographic evidence of the issue. Our team will guide you through the return and replacement process.

Q: Can I return my order if I am not satisfied with the products?
A: Yes, we offer a return policy for products you are not satisfied with. Please contact our customer support team within [number of days, e.g., 14 days] of receiving your order and let them know about the return. The items must be in their original condition and packaging for a successful return.

Q: Will I be refunded for my canceled order or returned items?
A: Yes, you will be eligible for a refund for canceled orders or returned items. Once your order is canceled or the returned items are received and inspected, we will initiate the refund process. Please note that the refund will be made using the original payment method used during the purchase.

Q: Are there any items that cannot be canceled, changed, or returned?
A: Some customized or made-to-order products may not be eligible for cancellation, changes, or returns. These products will be explicitly mentioned on our website or during the ordering process. If you have any doubts, feel free to contact our customer support team for clarification.

Q: How long does it take to process a refund for a canceled order or returned items?
A: The refund processing time may vary depending on your payment method and financial institution. Typically, it takes [number of days, e.g., 5-10 days] for the refund to be reflected in your account after it has been initiated from our end.

Q: Can I cancel or change my order through the website or mobile app?
A: As of now, the order cancellation and change requests are processed through our customer support team. Please contact them via phone or email to make any modifications to your order.

Q: How can I contact Chronovex Industries Pvt Ltd customer support?
A: You can reach our customer support team through the following methods:
- Phone: +91 7699901990
- Email: support@chronovex.in
- Business Hours: Mon-Fri (10 am - 5 pm)

For any other inquiries or assistance, feel free to visit our official website at www.chronovex.in. We are dedicated to providing excellent customer service and will be glad to help with any concerns related to your orders and returns.

Do I need an account to place an order?

ORDERS AND RETURNS - Frequently Asked Questions (FAQ)

1. Do I need an account to place an order with Chronovex Industries Pvt Ltd?

No, you do not necessarily need an account to place an order with Chronovex Industries Pvt Ltd. We offer both guest checkout and registered account options for your convenience. However, creating an account can provide you with certain benefits, such as order tracking, faster checkout, and access to exclusive promotions and offers.

2. How do I place an order for Chronovex Industries' products?

To place an order, follow these simple steps:
- Option 1 (Guest Checkout): Browse our website for the desired products, add them to your cart, and proceed to checkout. Provide the necessary shipping and payment details for a one-time purchase without creating an account.
- Option 2 (Registered Account): If you have an account with us, log in, browse products, add them to your cart, and proceed to checkout. Your saved information will speed up the process.

3. What payment methods do you accept?

We accept a variety of payment methods to facilitate your order:
- Credit/debit cards (Visa, Mastercard, American Express)
- PayPal
- Bank transfers (for bulk orders)
- Cash on delivery (available in select regions)

4. Can I modify or cancel my order after it has been placed?

Once an order is placed, it immediately enters our processing system. To ensure timely delivery, modifications or cancellations are generally not possible after the order is confirmed. We recommend reviewing your order carefully before finalizing the purchase.

5. What should I do if there is an issue with my order?

In the unlikely event of an issue with your order, such as wrong items received, damaged goods, or missing items, please contact our customer support team within 48 hours of receiving the order. We will promptly assist you in resolving the problem and ensure a satisfactory resolution.

6. Do you offer returns or exchanges?

Yes, we offer returns and exchanges for products that meet our return policy criteria. If you wish to return or exchange an item, please contact our customer support team within 7 days of receiving the order. The products should be in their original condition and packaging to be eligible for a return or exchange.

7. How do I initiate a return or exchange?

To initiate a return or exchange, please follow these steps:
- Contact our customer support team within 7 days of receiving the order.
- Provide the order number, reason for return/exchange, and any relevant details.
- Our team will guide you through the return process and provide shipping instructions.

8. Are there any products that cannot be returned?

Yes, certain products are non-returnable for safety and hygiene reasons, such as insect killers and select PVC items. Please review the product descriptions and our return policy for more information.

9. Will I be refunded for my return?

Once we receive and inspect the returned items, we will process the refund using the original payment method. Please allow a reasonable time for the refund to reflect in your account, depending on your bank or payment processor.

If you have any further questions or concerns, please feel free to reach out to our customer support team. We are dedicated to ensuring a seamless ordering and returns experience for all our valued customers. Thank you for choosing Chronovex Industries Pvt Ltd as your preferred supplier of Air Curtain, Insect Killer, and PVC products.

How Do I Track My Order?

ORDERS AND RETURNS - FAQ

How Do I Track My Order?

Q: How can I track my order from Chronovex Industries Pvt Ltd?
A: Tracking your order with Chronovex Industries is a simple process. Once your order has been shipped, you will receive an email notification containing your tracking number and a link to the courier's website. You can click on the link or visit the courier's website directly and enter your tracking number to get real-time updates on the status and location of your order.

Q: Can I track my order without a tracking number?
A: Unfortunately, you will need a valid tracking number to track your order. Once your order has been dispatched, the tracking number will be generated and sent to you via email.

Q: How long does it take for the tracking information to become available after placing an order?
A: The tracking information will typically become available within 1-2 business days after your order has been shipped. However, during peak periods or holidays, it may take a little longer for the courier to update their system.

Q: What shipping carriers do Chronovex Industries use for order deliveries?
A: Chronovex Industries Pvt Ltd works with reputable shipping carriers to ensure reliable and timely deliveries. The specific carrier used for your order will depend on your location and the shipping method chosen during checkout. Common carriers include DHL, FedEx, UPS, and others.

Q: Can I change my shipping address after placing the order?
A: Once an order is placed, the shipping address cannot be changed. It is essential to double-check all the details before completing your purchase to avoid any delivery issues.

Q: My tracking information shows that my order has been delivered, but I haven't received it. What should I do?
A: If the tracking information indicates that your order has been delivered but you have not received it, please follow these steps:

1. Verify the shipping address: Confirm that the shipping address provided during checkout is accurate and up-to-date.

2. Check with neighbors: Sometimes, the delivery might have been left with a neighbor or at a nearby reception.

3. Contact the courier: Get in touch with the shipping carrier to inquire about the delivery status and obtain more information.

4. Reach out to Chronovex Industries: If the issue persists, contact Chronovex Industries' customer support for assistance. They will help investigate the matter and find a resolution.

Q: Can I return my order if I am not satisfied with it?
A: Yes, Chronovex Industries Pvt Ltd has a return policy that allows customers to return products if they are not satisfied. Please review the return policy on their website or contact their customer support for specific details on the return process and any applicable conditions.

Q: How do I initiate a return for my order?
A: To initiate a return, follow these steps:

1. Contact customer support: Get in touch with Chronovex Industries' customer support to inform them about your intention to return the product. They will guide you through the process and provide you with a Return Authorization (RA) number.

2. Package the item: Carefully pack the product in its original packaging (if possible) or a secure box to prevent damage during transit.

3. Include documentation: Include a copy of the original invoice and any other relevant documentation inside the package.

4. Ship the package: Send the package back to the address provided by customer support. It is advisable to use a trackable shipping method to ensure that the return is received.

5. Await refund or replacement: Once the return is received and processed, Chronovex Industries will issue a refund or arrange for a replacement as per their return policy.

For any further assistance or inquiries regarding orders and returns, don't hesitate to contact Chronovex Industries Pvt Ltd's customer support. They are available to assist you throughout the process.

How Can I Return a Product?

ORDERS AND RETURNS - How Can I Return a Product?

Frequently Asked Questions (FAQ) - Chronovex Industries Pvt Ltd

1. What is the return policy of Chronovex Industries Pvt Ltd?
At Chronovex Industries, we strive to provide a hassle-free return experience for our customers. If you are not satisfied with your purchase of AIR CURTAIN, INSECT KILLER, or PVC products, you may be eligible for a return under certain conditions. Please refer to our return policy for detailed information.

2. What are the conditions for returning a product?
To initiate a return, the product must meet the following conditions:
- The return request must be made within the specified period from the date of delivery.
- The product should be unused, undamaged, and in its original packaging with all accessories and manuals intact.
- For safety reasons, insect killers and PVC products must not show any signs of installation or use.
- Air curtains and other electronic products should be in working condition without any defects.

3. How can I request a return for a product purchased from Chronovex Industries?
To request a return, follow these steps:
a. Contact our customer support team via phone or email within the specified return period.
b. Provide your order details and reason for the return.
c. Our customer support representative will guide you through the return process and provide you with a return authorization if eligible.

4. Is there a time limit for initiating a return?
Yes, there is a specific time frame within which you can request a return. Please refer to our return policy or contact our customer support for the exact time limit applicable to your purchase.

5. Are there any products that cannot be returned?
Yes, certain products are non-returnable due to safety and hygiene reasons. Insect killers that have been installed or used, PVC products that show signs of use, and any customized or made-to-order items cannot be returned. Please check our return policy for a comprehensive list of non-returnable products.

6. Who bears the return shipping costs?
If the return is due to a manufacturing defect or an error from Chronovex Industries, we will bear the return shipping costs. However, if the return is due to a change of mind or other reasons not caused by us, the customer will be responsible for the return shipping fees.

7. How long does it take to process a return?
Once we receive the returned product and it passes the necessary quality checks, we will process the refund or replacement within a specified period. The exact processing time may vary depending on the payment method and the nature of the return.

8. Can I exchange a product instead of returning it?
Yes, under certain circumstances, we may offer product exchanges. Please contact our customer support team to discuss the possibility of an exchange and the applicable conditions.

9. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please notify our customer support team immediately. We will arrange for a replacement or initiate a refund as per our return policy.

10. Can I return a product purchased from an authorized Chronovex retailer?
Products purchased from authorized Chronovex retailers should be returned following their respective return policies. We recommend contacting the retailer directly for assistance with the return process.

11. What if my question is not covered in this FAQ?
If you have any other questions or concerns related to orders and returns, feel free to reach out to our customer support team. We are here to assist you and provide the best possible solution to your query.

Contact Information:
- Customer Support: +91 7699901990
- Email: support@chronovex.in
- Operating Hours: Mon-Fri (10 AM to 5 PM)